Returns, Refunds & Warranty Policy
At DMS Engineering, we take pride in the quality and reliability of our products. We understand that circumstances can change, and we're committed to providing a fair and straightforward returns process.
Below, you'll find information about our return and refund policy, change-of-mind returns, warranty coverage, and how to submit a claim.
Please note that DMS Engineering is not responsible for damage caused to vehicles, other property, or third parties as a result of incorrect installation, misuse, or unauthorised modification, subject to your rights under the Australian Consumer Law.
1. Returns & Refunds Policy
Damaged, Defective or Incorrect Items
- If your item arrives defective, damaged, or incorrect, please notify us within 30 days of receiving your order.
- We cover return shipping costs for confirmed product defects or errors on our part.
- For manufacturing defects discovered after this initial period, please refer to our warranty policy below.
- Your rights under the Australian Consumer Law apply regardless of the above notification period.
Change-of-Mind Returns
- We accept change-of-mind returns for unused and uninstalled products, with no fixed return deadline.
- All change-of-mind returns are subject to a 20% restocking fee, which will be deducted from the value of the return.
- The restocking fee may be waived if you contact us within 12 hours of placing your order and the item has not yet been dispatched or prepared for dispatch.
- Please note that an order may already have been picked from our warehouse, packed, and prepared for dispatch before a tracking number is issued. The absence of tracking information does not necessarily mean an order has not been processed or prepared for dispatch.
- Products must be unused, uninstalled, and in their original condition and packaging. Returns that do not meet these requirements may be refused.
- For change-of-mind returns, the customer is responsible for return shipping costs.
- Approved change-of-mind returns are issued as store credit, less any applicable restocking fee.
2. How to Request a Return
To initiate a return, please contact us using one of the following methods:
Please await approval and return instructions before sending any items back.
For defective products, we may request photographs, videos, or additional information to assist with assessing your claim.
3. Warranty & Liability Statement
Limited Warranty
DMS Engineering provides a 12-month limited warranty from the date of delivery against defects in materials or workmanship under normal use and installation conditions.
This warranty applies to the product supplied only and does not extend to the vehicle, vehicle systems, labour costs, diagnostic costs, installation costs, programming, calibration, or any other associated expenses, except where required by law.
This warranty covers manufacturing defects only. It does not cover normal wear and tear, deterioration through use, or any issue that does not arise from a defect in materials or workmanship.
Installation
This warranty covers manufacturing defects in the product as supplied. It does not cover faults caused by improper installation, including (but not limited to):
- Installation contrary to the manufacturer's instructions.
- Use of incorrect mounting hardware or wiring.
- Failure to confirm vehicle compatibility prior to fitment.
- Damage caused during the installation process.
Where a defect is alleged, DMS Engineering may require evidence of how the product was installed, including photographs, installation records, or inspection of the product and surrounding componentry, to determine whether the fault arises from a manufacturing defect or installation.
Claims where the fault is attributable to installation rather than a defect in materials or workmanship will not be accepted under this warranty.
For complex or safety-critical components, including suspension, steering, braking, and electrical integration, professional installation is strongly recommended, as installation errors in these categories are more likely to cause product failure that is not covered under this warranty.
Making a Warranty Claim
To submit a warranty claim, please contact DMS Engineering within the warranty period and provide:
- Proof of purchase.
- Reasonable evidence of the alleged defect.
- Where requested, evidence of how the product was installed.
DMS Engineering may require photographs, video evidence, diagnostic reports, installation records, or return of the product for inspection prior to assessing the claim.
Where a valid warranty claim is confirmed, DMS Engineering will provide a replacement product or refund, consistent with the nature of the failure and applicable consumer law.
Warranty Exclusions
This limited warranty does not cover:
- Normal wear and tear or deterioration through use.
- Faults caused by improper installation or failure to follow installation instructions.
- Compatibility issues where vehicle specifications were not confirmed prior to purchase.
- Cosmetic damage occurring after installation.
- Damage caused by impact, misuse, modification, or external causes.
- Water ingress caused by incorrect installation or vehicle sealing deficiencies.
- Electrical faults caused by vehicle wiring, voltage irregularities, or third-party accessories.
- Use of products outside their intended vehicle application.
- Commercial, motorsport, or off-road use of parts not designed or marketed for that application. Products marketed for off-road use are warranted only for their intended off-road application.
- Use of products on public roads where the product is not ADR-approved, which remains the responsibility of the purchaser.
Where inspection determines that no manufacturing defect is present, return shipping costs may be payable by the purchaser.
Minor condensation within lighting assemblies may occur temporarily due to environmental temperature variation and does not constitute a defect unless persistent moisture accumulation is present.
4. Australian Consumer Law
Our warranty is provided in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts, or modifies any statutory consumer guarantees or remedies that cannot lawfully be excluded.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
5. Limitation of Liability
To the maximum extent permitted by law, including the Australian Consumer Law, our total liability is limited to the original cost of the product supplied.
To the extent permitted by law, DMS Engineering is not liable for indirect, incidental, or consequential loss, including but not limited to:
- Loss of vehicle use.
- Business or income interruption.
- Costs associated with towing, transportation, or diagnosis.
- Damage to third-party property.
Except where a greater remedy or compensation is required by applicable law, our liability will not exceed the amount paid for the product.
Nothing in this section limits any rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded or restricted.
6. Questions or Assistance?
If you have any questions regarding returns, refunds, warranty claims, or product concerns, our team is here to assist.
Thank you for choosing DMS Engineering! We appreciate your trust in our products and are committed to providing reliable products and ongoing customer support.
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